Privacy Policy

Last updated: 12 July 2026

1. Who We Are

DTDC Packers and Movers ("we", "us", "our") is a GST registered packing and moving service provider operating from J-193, Palam Vihar, Gurugram, 122017, Haryana, India. This policy applies to information collected through our website (dtdcpackernmover.com), by phone or WhatsApp on 8796638887, by email at info@dtdcpackernmover.com, and during the delivery of our services.

2. Information We Collect

We collect only what we need to respond to your enquiry and perform your move:

• Contact details — name, phone number, email address, submitted through our enquiry forms or shared on a call.
• Move details — pickup and delivery addresses, moving dates, and a description of goods, needed to survey, quote, and execute the move.
• Billing information — GST details for corporate invoices, and payment references for advances and settlements. We do not store card numbers or banking credentials.
• Documentation — copies of documents you provide for a specific service, such as a vehicle registration certificate for car or bike transport, or ID proof required for insurance and interstate paperwork.

3. How We Use Your Information

• To respond to enquiries and provide quotations.
• To schedule and perform surveys, packing, transport, storage, and delivery.
• To prepare consignment notes, invoices, insurance policies, and IBA approved bills.
• To contact you about your booking — confirmations, transit updates, and delivery coordination.
• To comply with legal obligations, including tax and transport documentation requirements.

We do not sell your personal information. We do not send marketing messages unrelated to your enquiry or booking.

4. Sharing With Third Parties

Your information is shared only where the service requires it:

• Insurance partners — to issue transit or storage insurance you opt into.
• Transport and destination partners — the details needed to complete pickup, transit, and delivery, including customs and destination agents for international moves.
• Authorities — where documentation is legally required, such as interstate transport paperwork or customs declarations.

5. Data Retention

Enquiry details that do not become bookings are deleted within a reasonable period. Booking records, invoices, and consignment documents are retained as long as Indian tax and transport law requires, after which they are securely disposed of.

6. Your Rights

You may ask us at any time to show you the personal information we hold about you, correct it, or delete it where no legal retention requirement applies. Write to info@dtdcpackernmover.com and we will respond within a reasonable time.

7. Website Data

Our website runs on WordPress and may set basic functional cookies. Enquiry form submissions travel over HTTPS. We do not run third-party advertising trackers on this site.

8. Changes to This Policy

If this policy changes, the updated version will be published on this page with a revised date. Material changes affecting active bookings will be communicated directly.

9. Contact

Questions about this policy or your data: info@dtdcpackernmover.com or call 8796638887. Postal address: J-193, Palam Vihar, Gurugram, 122017, Haryana, India.